Medivet Pype Hayes

not how it use to be ,lost the personal touch since taken over by medivet .

Always clean and friendly staff and look after my little girl and explain everything to you. Keep the fantastic work up. I would recommend anyone who loves their pets to use this vet 10 out of 10

Staff are always friendly and welcoming they're very helpful and talk you through everything big thanks to everyone

The doctor was very kind this time but the ladies from reception were always busy doing something making us wait for long.

Update to my previous positive review. This practice used to be really well rated, had an excellent reputation in the local area, and was regularly recommended by myself to others. I'd heard bad things since it was taken over by Medivet but finally got to see it for myself a couple of months ago when my elderly cat needed to be put to sleep. From the initial phone call we were made to feel like we were being a nuisance by calling up and asking for an emergency appointment for euthanasia. When we arrived we were kept waiting a long time at reception. We were not shown straight into a consultation room as has previously happened when I have taken a pet in to say goodbye, we were made to wait surrounded by other animals including barking dogs in the waiting area. Pretty sure they used to have a candle they lit on the reception desk when someone was saying goodbye to their pet, just to let others know to be respectful, this would have cost literal pennies - but this has apparently been sacrificed on the altar of the bottom line. They also had chocolates for dogs who were passing, these have gone too. The actual vet was great, very compassionate. The procedure was completed sensitively and with kindness. On leaving we again had to wait some time at reception to pay, this was really awkward stood there with our empty cat box. Previously payment has been taken either beforehand, or in the consulting room in these circumstances. As a final slap in the face, the prices have gone through the roof and then some since I last had to have a pet put to sleep. There is no way we will use this practice again if/when we get another pet.

Service quality down and prices up since this once outstanding practice has been taken over by Medivet.

Have been using this practice for a few years with my 2 small dogs.I used to see Steven Pegg until his retirement. Have seen a few of the other vets Emily amazing caring vet, charlotte very caring. Made a phone call to see Emily but she was fully booked so.I had.to see this other vet namely Dr Dorothy Bayer or something.like that. My poor little Milly was extremely poorly. She was.a rescue from Many Tears and I was led to believe she had been used for.breeding and.was in a neglected state. We loved her and.gave her the best of everything This so.called 'vet'disgusted me. She had no empathy at all Very rough with her when doing her temperature,messed around whilst attempting to do an ultra sound. The gel bottle was.leaking and pouring all over Millie so she was soaking wet. She said she had to go to the Willows overnight I refused and said I was taking her home. Her parting words were 'bare in mind she might die' This woman is an absolute disgrace to the industry. I took her back the next day to see Charlotte who had to put her to sleep which was very peaceful. Thank you Charlotte for helping her. .

Really friendly practice, always helpful and feel like my cat is in good hands. Love the Medivet plan and all the perks it offers. Can sometimes be a bit tricky to get through on the phone but that’s only a minor issue. Would recommend.

I would like a Till receipt sent to me via my e-mail address as I requested at the time of the payment.

Always kind, caring, helpful, friendly staff.