Medivet Bromley

I first registered with The Laurels in 2022 on my return from Hong Kong. I did not want to return to my local vets, Foxgrove in Beckenham, which had already been taken over by Medivet. I had had a bad experience wth a Russian (?) vet there in 2016 who made it quite clear through her racist, dog-whistling insinuation (her conversation with embarrassed reception staff turned to refugees and asylum seekers as soon as I walked into the room. I have not forgotten it), that I was not welcome there.
The Laurels was at the time staffed by great, friendly staff who took time and trouble to get to know me and my dogs. They were extremely kind when I took my dogs to be put to sleep. In particular Nurse Sarah has always been extremely caring and kind.
Last week I took my dog for a 6-monthly check as included in the health plan. The decor had changed and looked like a faceless and sterile US doctor's office. Staff were obviously unhappy at being reprimanded for talking during their lunch break , and at a computer system that does not work, and a gloomy pall hung over the reception, as we learned that it was yet another employee's last day. Apparently she was the 9th member of staff to leave the practice this year.
We were called in by a (E European?) vet who did not smile, did not use either my name or my dog's and spent about a minute with us. She listened to my dog's heart but did not take his temperature. When I asked if he was all right and there was anything else she wanted to know she replied "No. I can see he looks all right." And that was the consultation. Peremptory, brisk, with no effort at friendliness or getting to know my dog. One treat was offered.
The vet emerged into the reception area after a couple of minutes and handed over my dog's wormers and that was that. My dog enjoys his vet visits but we both left feeling very flat.
On my return home I registered immediately with local, independent vet practice. My dog means the world to me and I will not have him treated like an object on a conveyor belt.This is clearly the Medivet effect. Everyone I know thinks the same about Medivet. I was willing to give them a chance but this was a sad and dismal experience for us. Medivet need to do much, much better.

When told by nurse that a biopsy would be a good idea , a quick procedure, she asked could a vet do while I was there. I thought good idea. Not possible. A shame as we are all busy, was prepared to wait .
This was yesterday , now have to take time off for this Tuesday .
Maybe could have been fitted in to save time ?
Also my dog shakes at the surgery so the less visits the better.

Been using this vet for 14 years and have no complaints

Very happy with the service i received for my dog.

Nurse at desk looked a bit grumpy.. Vet very kind, thoughtful and supportive

Dora at your Bromley branch was such a kind and caring vet. She said she was quite new to your practice. Please look after her she is a great asset.

The Vet, Dora, was extremely caring and professional. Will want to see her again the the future

The automated system sends me repeated duplicate messages about our cats flea and worming, which isn't consistent with the actual dates. We were told Medivet are told to upsell dental services to make money. Our double appointment for cat check ups was very short and squeezed into one appointment time. Some staff are lovely and friendly, others are very abrupt.

I have been coming to what was “ The Laurels “ Practice since 1977. Throughout the years the care of my animals has been exemplary due in no small part to Mrs E. Torbett-Smyth. I sincerely hope that this kind of experience will continue in the future.

I was summoned to the practice for one pill,which I found quite nauseating considering I live in Bexley, London.Then you ask if you have done well,the answer is no