Medivet 24 Hour Kensington

Had to visit for the first time for an emergency appointment. The vet was phenomenal and so were all the staff! I felt very supported and comforted, and little Lachlann stepped out (was carried out) with a lot more pep in his step. Thank you!

Kind Regards and sympathetic care

I visited Medivet Kensington recently with five kittens, born to a stray cat we took in just 20 minutes before she gave birth on the street in Central London. It was their first vaccination, and while the woman we saw—whose name I believe was Nora—was professional, she unfortunately came across as a bit judgmental considering we spent over £700 for vaccinations for 8-week old kittens we took on unexpectedly. We have done our best to take care of them when the shelter we called recommended we keep them at home rather than surrendering if we could manage, which we have so far. A more serious concern arose with the mother cat, who is with the kittens and lives and belongs to our friend, a first-time cat owner. She was worried the cat might have eaten chocolate as the cat was displaying strange symptoms such as rolling around and looking uncomfortable and, unsure of what was happening, booked an emergency appointment. Being autistic and new to pet ownership, she was understandably anxious and seeking reassurance. Nora, however, responded in a very dismissive way - asking questions like “did she eat a whole bar?” in a tone that felt more critical than helpful. After briefly checking the cat, she offered two treatment options: an overnight stay costing approximately £1,000 or charcoal. My friend, overwhelmed and worried, chose the charcoal, but it was neither administered at the time nor were clear instructions given on how to use it and was instead given to her and told the instructions were on the box, and left, leaving the £180 bill. What was most concerning is that the vet missed a very obvious explanation for the symptoms: the cat was in heat. I had gone home for dinner after spending the day with the kittens post-vaccination, but when we arrived shortly after my friend called in distress, we immediately noticed the signs - tail and butt lifted, spraying, general restlessness, etc. These are classic signs of a cat in heat, and any vet should have picked up on this. We had not previously considered this as research had stated that it would likely be not quite so soon after birth, but it has happened. Sharing this information would have spared my friend a great deal of stress and an unnecessary expense of treatment, especially as she had simply accused herself of wrongdoing as to her, the cat looked in pain, when instead it was simply discomfort. After we arrived, my friend told us the symptoms we were seeing were what had been happening prior, and she knew she had not left chocolate lying around after all (and the vet mentioned cats do not usually go for it), she had just wanted answers for the behaviour and had assumed the worst. Unfortunately, the whole experience left us wishing that the Vet had taken the time to be compassionate, rather than judgemental, something they can happily do behind staff doors, but teeters on unprofessional and unkind when done in the face of a worried pet parent. Every owner has a unique story, and some understanding should be considered, no matter how many clients have been seen that day. Especially for new pet owners seeking guidance, the lack of empathy and dismissive tone were deeply disappointing. Otherwise, the practice receptionists are very nice, and another vet, Emma, is incredibly helpful and understanding. Perhaps the vet we saw was exhausted, but she has ruined any relationship my friend has with the practice, and now I will have to take the animals in the future as she does not wish to be unfairly judged again.

They have taken great care of my two cats and the hospital saved the life of one of them when seriously ill.

Went to the vet after hours and Paulina was incredible. Was so impressed by how attentive, caring and knowledgeable she was. Thank you for reassuring us with Kiwa ❤️

They saved our cats life! If I could give more stars I would. They answer the phone really quickly and are happy to answer any silly questions. They’re also very understanding and caring - to both owner and pet! Can’t recommend them enough. Thank you Medivet Kensington 🙏🏻

I came to Medivet on Gloucester Road under traumatic circumstances; it was a Sunday morning and my 2 year old miniature poodle Yogi had just been badly attacked by a large ‘bully’ breed dog. We’d just moved to the area, so I had to do an online search for the nearest vet that was open - while holding my badly injured dog in my arms.I’m so glad that search led us to Medivet. Yogi was kept in for three days, and throughout that time I was kept informed of what tests and treatment he was getting, and why. The day he was discharged vet Vera Vagiona sent me a comprehensive email detailing all the diagnostic investigations and treatment carried out, as well as a really clear explanation of how Yogi’s injuries might affect him. Yogi is now fully recovered, thanks to the excellent treatment and real care he received at Medivet, not only from the vets and veterinary nurses, but also from the truly kind and empathic front desk staff. The attack was a pretty traumatic experience for me too, and I’m very grateful for the kindness and reassurance the staff extended to me. I feel that Yogi gave the best review of all when we returned after 10 days to have his stitches removed. He was delighted to see everyone, giving an ecstatic greeting to each member of staff, and when the vet came to take him downstairs he trotted jauntily off with her, tail wagging. And it was still wagging when he came back! Thanks Medivet Gloucester Road, I couldn’t have asked for better treatment and care for Yogi, you are all wonderful.

Amazing vet practice, always on time and they keep accurate records of our pets. Quiet waiting room, friendly staff and warm/professional vets. Our cat felt at ease and in good hands.

Medivet Kensington has been attentive and caring towards my cat. The staff is super lovely and friendly ☺️